Refund Policy

1. Digital Products

All products sold through Virgoo Studio are digital products unless explicitly stated otherwise.

Once a digital product has been successfully delivered, accessed, downloaded, or made available to the customer, it cannot generally be returned.

Therefore, all sales are generally final.

2. Eligibility for Refunds

We may consider a refund in limited circumstances, including:

• You were charged more than once for the same order due to a technical error
• You were charged for a product that you did not successfully receive or gain access to
• A technical issue on our side prevents access to the purchased product and we are unable to resolve the issue within a reasonable period
• You accidentally purchased the same product multiple times

Refund requests are reviewed on a case-by-case basis.

3. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase
• Failure to read or understand the product description before purchasing
• Dissatisfaction based on personal expectations or preferences
• Lack of results, earnings, business success, or outcomes from using our products
• Failure to use, download, access, or implement the purchased product
• Products that have already been downloaded, accessed, copied, or otherwise made available
• Purchases made using incorrect information provided by the customer

Virgoo Studio does not guarantee any specific financial, business, professional, or personal results from using its products.

Any examples, ideas, strategies, prompts, or information provided are for informational, educational, and creative purposes. Individual results may vary.

4. Refund Request Process

If you believe you are eligible for a refund, contact us at hello@virgoostudio.com.

Please include:

• Your full name
• Email address used for the purchase
• Order ID or payment reference
• Name of the product purchased
• A clear explanation of the issue

We may request additional information to verify the purchase and investigate the issue.

Please submit refund requests within 7 days of the purchase date.

5. Technical Support

Before requesting a refund for an access or technical issue, please contact us.

We will make reasonable efforts to resolve issues related to product access, download problems, incorrect product delivery, and technical errors on our platform.

If an issue is caused by Virgoo Studio and cannot be reasonably resolved, we may restore access, provide a replacement, or issue a refund where appropriate.

6. Unauthorized Transactions

If you believe that a transaction was made without your authorization, contact us immediately at hello@virgoostudio.com.

You may also need to contact your bank, card issuer, or payment provider.

7. Payment Disputes

If you experience an issue with your purchase, please contact Virgoo Studio first at hello@virgoostudio.com so we have an opportunity to investigate and resolve the issue.

8. Changes to This Refund Policy

Virgoo Studio may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

Virgoo Studio
Email: hello@virgoostudio.com